top of page

FREQUENTLY ASKED QUESTIONS

  • WHEN SHOULD I ARRIVE?
    Please arrive 15 minutes prior to your start time. Games will begin exactly on time, and we are unable to wait if you are late. In the event you arrive late, your game play time may be reduced.
  • ​WHAT IF I NEED TO CANCEL MY BOOKING?
    We ask for at least 24 hours notice. If you cancel with a minimum of 24 hours notice, you are eligible for a refund of the full amount minus booking and credit card processing fees. No Refunds for same day Cancelations. Credit card processing and booking fees are always nonrefundable. You are ineligible for a refund or reschedule if you miss your reservation.
  • CAN I BRING MY KIDS?
    Yes! Your kids can come because all our games are private bookings, so all ages are welcome plus children 7 and under are free! However, any adolescent or child 17 and under must be accompanied by an adult.
  • ARE WE ACTUALLY LOCKED IN THE ROOM?
    No, there is always at least one door unlocked in case of emergency. If you need to leave the game for any non-emergencies, ask your gamemaster first before leaving.
  • IS IT SCARY?
    No, there is nothing in the room that will intentionally scare you. There are also no actors inside the room with you during the game.
  • HOW MANY PEOPLE CAN PLAY IN A ROOM?
    ​2 - 8 Players for the Prohibition Ransom 2 - 10 Players for the Chocolate Factory 2 - 6 Players for Neutrino 42
  • HOW LONG ARE THE GAMES?
    You have 60 minutes to escape.
  • DO YOU OFFER MILITARY DISCOUNT?
    Yes, use the code BPTHANKSU during checkout when booking your experience to get 10% off.
bottom of page