FREQUENTLY ASKED QUESTIONS

Please arrive 15 minutes prior to your start time. Games will begin exactly on time, and we are unable to wait if you are late. In the event you arrive late, your game play time may be reduced.

We ask for at least 24 hours notice. If you cancel with a minimum of 24 hours notice, you are eligible for a refund of the full amount minus booking and credit card processing fees. No Refunds for same day Cancelations. Credit card processing and booking fees are always nonrefundable. You are ineligible for a refund or reschedule if you miss your reservation.

Yes! Your kids can come because all our games are private bookings, so all ages are welcome plus children 7 and under are free! However, any adolescent or child 17 and under must be accompanied by an adult.

No, there is always at least one door unlocked in case of emergency. If you need to leave the game for any non-emergencies, ask your gamemaster first before leaving.

No, there is nothing in the room that will intentionally scare you. There are also no actors inside the room with you during the game.

​2 - 8 Players for the Prohibition Ransom 2 - 10 Players for the Chocolate Factory 2 - 6 Players for Neutrino 42

You have 60 minutes to escape.

Yes, use the code BPTHANKSU during checkout when booking your experience to get 10% off.