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Frequently asked questions
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WHEN SHOULD I ARRIVE?
15 minutes before your booked time.
HOW MUCH DOES IT COST?
Private bookings
$34 per player
Public bookings
$29 per player
$34 per player
Public bookings
$29 per player
WHAT'S THE DIFFERENCE BETWEEN A PRIVATE BOOKING AND A PUBLIC BOOKING?
Private booking
Minimum 4 players
Maximum 8 players
If 2 people want to have a private room, they have to book and pay for 4 players.
Public booking
Minimum 2 players.
Maximum 8 players
All public bookings will remain open until 24 hours prior to start time.
Minimum 4 players
Maximum 8 players
If 2 people want to have a private room, they have to book and pay for 4 players.
Public booking
Minimum 2 players.
Maximum 8 players
All public bookings will remain open until 24 hours prior to start time.
CAN I BRING MY KIDS?
Yes and no.
Private booking
All ages are welcome.
15 and under must be accompanied by an adult.
Public booking
No children under 16.
Private booking
All ages are welcome.
15 and under must be accompanied by an adult.
Public booking
No children under 16.
ARE WE ACTUALLY LOCKED IN THE ROOM?
No, the door is always unlocked in case of emergency.
If you need to leave the game for any reason, your game may be forfeited.
If you need to leave the game for any reason, your game may be forfeited.
IS IT SCARY?
Short answer is no.
There is nothing in the room that will intentionally scare you.
There is nothing in the room that will intentionally scare you.
HOW MANY PEOPLE CAN PLAY IN A ROOM?
2 - 8 Players
WHAT IF I AM LATE?
Our rooms are scheduled to start at specific time intervals. The one hour clock must begin as scheduled. If you come late, you will cause delays for other teams and your game time may be shortened.
WHAT IF I DON'T ESCAPE?
We will gladly walk you through the remaining puzzles.
CAN I CANCEL MY BOOKING?
- If you must cancel your reservation, we ask for at least 72 hours notice. Please call or email us to make a cancellation.
- If you cancel with a minimum of 72 hours notice, you are eligible for a refund of the full amount minus booking and credit card processing fees.
- If you need to cancel with less than 72 hours notice, you can either reschedule your room for a later date or receive a 75% refund minus booking and credit card processing fees.
- Boss-Play Escape Rooms do not accept cancellations or offer refunds on the same day as the reservation.
- Credit card processing and booking fees are always nonrefundable
HAVE MORE QUESTIONS?
Call or email us we will be happy to answer. 760-385-3971 or Info@boss-play.com
