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Frequently asked questions
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WHEN SHOULD I ARRIVE?
Please arrive 15 minutes prior to your start time. Games will begin exactly on time, and we are unable to wait if you are late. In the event you arrive late, your game play time may be reduced.
HOW MUCH DOES IT COST?
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MONDAY - THURSDAY
Groups of 4+ — $27.00 per player Groups of 3+ — $30.00 per player Groups of 2 — $45.00 per player |
FRIDAY, SATURDAY, SUNDAY
Groups of 3+ — $30.00 per player Groups of 2 — $45.00 per player |
WHAT IF I NEED TO CANCEL MY BOOKING?
- If you must cancel your reservation, we ask for at least 24 hours notice. Please call or email us to make a cancellation.
- If you cancel with a minimum of 24 hours notice, you are eligible for a refund of the full amount minus booking and credit card processing fees.
- If you need to cancel with less than 24 hours notice, we can try to reschedule your room for a later date.
- Boss-Play Escape Rooms does not offer refunds on the same day as the reservation.
- Credit card processing and booking fees are always nonrefundable.
CAN I BRING MY KIDS?
Yes because all our games are private bookings, all ages are welcome and children under 8 are free. However, it is recommended that participants be 12+ to help solve the puzzles and any child under 18 must be accompanied by an adult.
ARE WE ACTUALLY LOCKED IN THE ROOM?
No, there is always at least one door unlocked in case of emergency.
If you need to leave the game for any non-emergencies, ask your gamemaster first before leaving.
If you need to leave the game for any non-emergencies, ask your gamemaster first before leaving.
IS IT SCARY?
No, there is nothing in the room that will intentionally scare you. There are also no actors inside the room with you during the game.
HOW MANY PEOPLE CAN PLAY IN A ROOM?
2 - 8 Players for the Prohibition Ransom
2 - 10 Players for the Chocolate Factory
2 - 6 Players for Neutrino 42
2 - 10 Players for the Chocolate Factory
2 - 6 Players for Neutrino 42
HOW LONG ARE THE GAMES?
Our games last 60 minutes but if you don't escape we can explain the rest of the puzzle solutions for you.
DO YOU OFFER MILITARY DISCOUNT?
Yes, use the code BPTHANKSU during checkout when booking your experience.
